Chatting you up,we do it best.

We can talk till the cows, come home.

Contact Centre
Services.

We provide a comprehensive call and chat solution for any business in Arabic and English. We simply don’t just answer a call or attend a chat, we devise a comprehensive communications strategy and processes that will ensure consistent and a customer first philosophy at its heart. Using cutting edge cloud technology and CRM solutions coupled with regular training and quality assurance, we empower your business with a turnkey service with your Customers at the heart of the service delivery.

Customer Service ain't process driven actually it is, Customer driven!

The Tongue Can Paint What the Eyes Can't See

We deliver on the following call centre services in both English and Arabic:

✓ Inbound Call Handling
✓ Outbound Calling
✓ Telemarketing and Sales
✓ General Customer Support

Skillfully Administered, Words of Comfort

We deliver on the following live chat services in both English and Arabic:

✓ Live Chat
✓ Sales Support
✓ Data Collection
✓ Cart Conversion
✓ General Chat Support

You Don't Close a Sale, You Open a Relationship

We deliver on the following CRM strategies:

✓ CRM Life-cycle Management
✓ Order Fulfillment and Tracking
✓ Post Order Life-Cycle Management
✓ Escalation Management
✓ Relationship Building and KYC Updating

You Are Only as Good as Your Back Office

We deliver on the following back office functions:

✓ Social Media Monitoring
✓ Data Entry for e-commerce
✓ Online and Offline Data Entry
✓ Catalog Management
✓ Financial Reconciliation

Our approach

1

We analyse

We analyse the current state of play, by digging, probing and understanding all aspects of your business - we call this "The Today" Phase.

2

We strategise

Implementation and rollout of new network infrastructure, including consolidation.

3

We deliver

Having "The Future" Strategy in place we now take this into realisation, using the TCIG plethora of services to implement and deliver all aspects. We call this the "Lets Do It" Phase.

4

We monitor

Now having implemented the strategy, we monitor, reflect, analyse and audit the results for the success and learnings, We call this the "Lets Scrutinise" Phase.

Meet the head of Contact Centre Services

Pranay

My Mantra: ‘Wherever you travel, it becomes a part of you somehow.’

My fascination for Aircrafts, always eating desserts first, Love for travelling and exploring new destinations and chatting its experiences has evolved me professionally. I am an astute professional with international expertise in Travel, Tourism, Aviation and Technology. Over the years gained vast experience in developing and implementing professional Contact Center for B2B and B2C, telemarketing, Customer service programs. When not at work, I cook and spend time bonding with my family. I believe in having Faith and Hoping for the best!